Established on 2024, in Kota, Rajasthan, the company operates as a non-government entity in manufacturing and international trade.
It focuses on exporting high-quality handicrafts to global markets.

We specialize in traditional Indian handicrafts, including wooden carvings, brass items, textiles, and other artisanal products sourced from Rajasthan artisans.
All items meet international quality standards for durability and design.

Our operations are based in jaipur, Rajasthan, India, leveraging the region's rich handicraft heritage for authentic sourcing.
We ship worldwide from major Indian ports.

Contact us via hieil.com for catalogs, quotes, and samples. We accept advance and balance payments, with minimum order quantities tailored for exporters and retailers.

We offer international shipping via sea, air, or courier, with delivery times of 4-8 weeks depending on destination. Customs clearance support is provided for seamless import.

Standard terms include 50% advance and 50% before delivery via bank transfer All transactions comply with Indian export regulations.

Products undergo rigorous checks for craftsmanship, materials, and compliance with global standards like ISO for handicrafts. Customer satisfaction is guaranteed with replacement policies.

Reach us through hieil.com or official channels listed on the site. For inquiries, email or call during IST business hours.

HIEIL is the official sourcing and export platform of Hind Import Export International (OPC) Private Limited, dedicated to connecting global buyers with skilled artisan communities across India. Through a structured network of rural artisan groups and production clusters, the platform enables verified buyers, merchant exporters, and trade professionals to source authentic, handcrafted, and regionally distinctive products directly from their place of origin.

By maintaining strict quality standards, transparent sourcing practices, and efficient coordination between artisans and international markets, HIEIL ensures reliable supply while supporting the sustainable growth and empowerment of traditional craft communities.

• Each product listed is handmade and made-to-order using traditional techniques.
• Hieil does have a huge collaboration with the various artisans and manufacturers that provide the facilities according to customer requirements. It is a decentralized, artisan-led production ecosystem.
• Orders are only processed after formal confirmation and advance payment.
• The platform is used to coordinate between artisans and export partners while following ethical trade practices.
All sourcing processes, timelines, and customizations are subject to review and confirmation by the Hieil.com coordination team.

To initiate a sourcing transaction, you must follow a formal inquiry process:
• Browse products on the website.
• Submit an inquiry or product interest request via the contact form or email.
• Hieil will review your request and respond with:
o Product feasibility confirmation
o Minimum Order Quantity (MOQ)
o Production timeline
o Customization possibilities (if applicable)
o Payment terms
• If terms are accepted, you will receive a pro forma invoice.
• Order production begins strictly after payment confirmation.
Hieil reserves the right to decline requests that are commercially or operationally unviable.

All products are made-to-order.
This means:
• No ready inventory or pre-manufactured stock is maintained.
• Each order is crafted by hand, as per buyer requirement.
• Lead times are defined based on production complexity and artisan availability.
• Artisans are not expected to begin production without advance payment due to the non-industrial nature of their setup.
Sample pieces, if available, are subject to prior approval and limited in quantity.

The MOQ typically begins at 100 pieces per SKU. However, this is not universal and depends on:
• The type of product and materials involved
• The availability of skilled artisans in that specific craft.
• Whether the order involves customization
• Time of year and artisan workload
Hieil as full discretion to approve or decline MOQs below the standard threshold based on internal resource allocation and feasibility.
Buyers must understand that the artisan production model does not support micro-batch manufacturing for resale unless agreed in writing.

Yes, pricing is structured using the Ex-Factory Model, where products are priced based on:
• Raw material cost
• Fair artisan wages
• Base packaging
• Community support inputs (if applicable)
Exporters and resellers typically build 10–15% profit margins into their pricing structure. However:
• Final pricing will be shared only after Hieil reviews the product inquiry and confirms feasibility.
• Additional costs for customization, expedited delivery, packaging upgrades, or compliance certifications must be borne by the buyer/exporter.
• Price negotiation is not guaranteed and will be evaluated based on volume, consistency, and overall project viability.
All pricing is at the sole discretion of Hieil and is subject to change without notice based on market conditions and raw material costs.

Yes, but only upon formal review and written acceptance by Heartful Crafts.
Customization is subject to:
• Approval of design specifications and materials by artisans
• MOQ thresholds being met
• Sufficient lead time
• Buyer/exporter agreeing to bear the additional cost of sampling, tooling, or packaging development
Important:
• Not all products are eligible for customization.
• GI-tagged products may lose GI certification status if altered beyond traditional design parameters.
• Hieil will make the final determination on whether a custom request is feasible or not.
No commitments to end buyers should be made by exporters before receiving written confirmation from Heartful Crafts.

The standard production lead time ranges between 3 to 6 weeks, depending on:
• Product type and complexity
• Order volume
• Artisan availability
• Approval status for customization (if applicable)
Hieil does not guarantee expedited delivery timelines. Any request for urgent fulfillment must be submitted in advance and will be assessed case-by-case. Acceptance is subject to available bandwidth and production readiness.

All orders require advance payment, without exception. Hieil and its artisans do not work on a credit or post-payment basis due to the following:
• Artisans require funds to procure raw materials and begin production.
• The organization does not operate as a capital-backed enterprise or factory.
• Delayed payments expose the artisans to financial risk.
Standard terms:
• 100% advance for samples or small orders
• 50% advance / 50% pre-dispatch for larger orders (if approved by the team)
Requests for deferred payments or credit will not be entertained. Payment security is essential to protecting the integrity of the artisan network.

Yes, third-party inspections are permitted, but the coordination, cost, and scheduling must be managed by the buyer/exporter.
Inspection policy:
• Agencies like SGS, Intertek, etc., may inspect finished goods.
• Site visits must be coordinated with Hieil in advance.
• Artisan privacy, production conditions, and local customs must be always respected.
• Hieil is not liable for delays arising from external inspection scheduling.
Inspection is entirely optional and is not included in product cost unless explicitly stated.

As of now, Hieil does not carry formal certifications such as:
• Fair Trade
• BSCI
• SEDEX
• ISO/SA8000
However:
• Many products fall under Geographical Indication (GI) certification, issued by the Government of India.
• Artisans use traditional, low-impact, non-industrial methods that align with sustainability standards.
• Buyers may independently pursue certifications under their own brand or entity after product procurement.
Hieil may consider group certification in the future, subject to resource availability, audit feasibility, and legal structuring.

Exclusivity is not granted by default and must be formally proposed for review.
It may be considered only if:
• The product is a completely custom-developed item not previously sold through Heartful Crafts.
• The buyer/exporter commits to consistent monthly volumes.
• A detailed agreement is signed outlining duration, territory, and exclusivity terms.
Hieil reserves the right to reject exclusivity if it limits the rights or livelihoods of artisans. No verbal or implied exclusivity is considered valid.

White-labelling is not available for small or first-time orders. It may be permitted only under strict terms:
• MOQ is met (typically 1,000+ pieces).
• The buyer/exporter signs a supply continuity agreement.
• Hieil is permitted to review and approve the final branding to ensure accurate representation of product origin.
In absence of a formal agreement, all products are shipped under Hieil identity or co-branding as per default.

Hieil does not fund marketing campaigns or paid promotions on behalf of any buyer or partner. However, the following assets are provided:
• Product images and catalogs
• Artisan process videos (when available)
• Brand storytelling guidelines
• Pre-approved text for websites or brochures
Joint marketing campaigns (exhibitions, paid ads, collaborative PR) may be considered in the future based on proven performance and aligned goals. No marketing obligation is accepted by Hieil without a separate agreement.

Disputes are addressed through a structured escalation protocol:
• Initial issue is reviewed with the assigned coordinator.
• If unresolved, it is escalated to the management of Heartful Crafts.
• For post-training participants working under an agreement, disputes fall under the Arbitration and Conciliation Act (India) as per the governing contract.
Legal proceedings are discouraged unless contractually required. In the case of proven fault (e.g., incorrect product or delivery), Hieil may:
• Replace the product
• Offer a refund
• Withhold future orders to prevent recurrence
All claims must be backed by photographic/video evidence and reported promptly.

Yes. Hieil is designed to scale organically, using a decentralized production network. However:
• Scaling depends on confirmed order volumes, timely payments, and predictable workflows.
• New artisans are onboarded progressively and only when current teams reach full capacity.
• No commitment to exclusive supply or fixed output will be made in advance.
Buyers must align production timelines and forecasts with realistic expectations. Hieil retains full discretion on order acceptance and resource allocation.